Revl Experiences
Making video possible for the experience industry
Adventure tourism experiences such as racing, skydiving, roller coasters, and ziplines have historically struggled to deliver high-quality video products to their guests. This challenge arises from the significant processing requirements and manpower necessary for video editing. The Revl X system addresses this issue by introducing an automated ride-capture system. Leveraging AI, wireless technology, and action cameras, it swiftly captures, edits, and delivers large quantities of customer videos within minutes. Upon exiting the ride, guests simply scan their wristbands at a kiosk, preview a 30-second clip, and then proceed to purchase their full-length video experience.
Role: Lead Product Designer, Creative Director
Deliverables: Concept/pitch deck, wireframes, prototype, final designs, MVP release, user testing on-site
Year: 2018-2022
Challenge
Help REVL conceptualize, design, and launch a new A.I. SaaS business for adventure experiences. ML powered editing software and self-service kiosks make it possible for attractions to offer guests a cinematic, personalized video memory of their experience to share on social media.
Secondary Research
Led the process of conducting secondary research of 15+ competitors to understand best practices and common pitfalls of current user experiences.
I created competative one-sheeters on all major competitors in each vertical, here are a few examples
Primary Research
Conducted 10+ onsite interviews of owners, employees, and operators gaining valuable insights on the current pain points
The goal was to learn about their business, daily operations, and needs in order to design a new system to serve them
On site immersion at multiple locations to understand the differences between them
Developed a prototype, new user journey and recieved feedback from stakeholders
Design Solution
A video system designed for adventure
They Revl X system is a plug and play solution for adventure experiences like racing, skydiving, zip-lines, and coasters that want to add additional revenue and free social media marketing to their existing operations. Guests love it, because they can now enjoy a better and safer ride without worrying about recording video themselves, and easily share a high quality videos and photos with their friends.
Example AI Edit
Porsche Ice Drifting Experience
The video below is an example of a final video product created by the automatic editing system, Revl X. This video was a sample pulled from the Porsche Ice Drifting Experience in Levi, Finland. Participants of this event pay for 1 - 3 days of driving experience., at the end of their experience they receive a video souvenir that they can re-live or easily share with others.
Revl X Point of Sale Kiosks
As guests leave the ride, they walk over to a self-service kiosk, scan their RFID card, view a 15 second preview of their video and then purchase a full 1 minute video using the card reader.
Revl X Delivery App
The Revl Delivery app where guests can receive all their ride media from any ride or attraction that uses Revl, all in one place. It allows guests to easily share media on social media, change soundtracks, create loops and discover nearby experiences.
Customize the soundtrack to your video
Discover nearby attractions to explore
Customer satisfaction rating system
Revl X Delivery Email Template
The Revl Delivery Pages are the default way guests receive, view, download and share their purchased media. Guests are sent a branded email with a hyperlink which leads them to the delivery page, which can be fully customizable to match any attractions brand.
Revl Operator Portal
The Revl Operator Portal is a tool used by both Revl and our attraction partners for tracking sales and sharing analytics, assisting customers and managing the system settings and hardware.
The system pages help operators monitor the systems through-put, and manage guests, and their media.
Style Guide
I created this style guide to help current, and future developers build the front end system. It was based on the material design system with some customization.
